PRIVACY POLICY
This Privacy Policy applies to the securing and processing of personal data by REAL OXY ONLINE MARKETING PLACE LLP (hereinafter referred to as “RealOxy”) in connection with Personal Data provided by any person (hereinafter referred to as “User”) who uses any services, content, features, technologies or functions and all related websites, mobile applications, mobile sites or any other online platform or applications offered to the User by RealOxy (hereinafter collectively referred to as the “Services/Platforms”).
We respect and acknowledge your need to understand how and why information is being collected, used, disclosed, stored and/or transferred. It is important that you read this Policy together with any other policies we may provide on specific occasions when we are collecting or processing your personal data so that you are fully aware of how and why we are using your personal data. For the purpose of this Policy, wherever the context so requires:
a. References of "you" or “your” shall mean the User
b. References of "we," "us" or "our" shall mean RealOxy
By accessing or using the Services, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy, kindly refrain from accessing our Services.
This privacy policy (the “Privacy Policy”), together with the terms of use, describes RealOxy’s policies and procedures on the collection, use and disclosure of the information provided by Users and Visitors (as defined herein below) of the platforms and the services provided therein. RealOxy shall not use the User’s Personal Information in any manner except as provided under this Privacy Policy. Every User who accesses or uses the Services shall be bound by this Privacy Policy. This Privacy Policy sets out the type of information collected from the Users, including the nature of the sensitive personal data or information, the purpose, means and modes of usage of such information and how and to whom RealOxy shall disclose such information.
Types of Personal Data we collect
We use the information we collect for various purposes, including:
Personal Data includes any information/data about any user by which the person can be identified. It does not include personal data where the identity has been removed. Personal Data can include data and information about you that is available on the internet or publicly available data that we acquire from service providers.
Data provided through Direct Interactions:
1. Information provided at Registration: While registering for our services, you may provide us with your personal information, including but not limited to information about your personal identity, such as name, profile picture etc., your contact details such as your email address, mobile number, location information etc.
For completion of the registration process, we will be validating your account by using SMS verification to ensure the registered account is associated with the real and unique user. In order to validate the account, an OTP will be sent to the contact number provided by you. Upon entering the OTP, the account shall be registered.
2. Information collected and processed during usage of the Services: We may collect information and documents submitted by you during your usage of the services provided by us, including but not limited to:
a) Data created by your activities on our platforms such as posting an item for sale or responding to a listing, including but not limited to photos, descriptions, price information etc.
b) Information you choose to provide to other users while using the chat feature for communication with them through the platforms.
c) Transactional history about your e-commerce activities, purchase behaviour and related information. This does not include your banking history or details.
d) Security-related information such as mobile number, password and email address used by you in our platforms.
Data we collect automatically when you use our Services:
The following information about you will be collected during your interaction with our services:
1. Device Information: device-specific information such as operating system version, unique identifiers will be collected and associated with your RealOxy account.
2. Location information: based on the device permissions granted by you, the information about your actual location will be automatically collected and processed when you post anything on our platform. Technologies such as IP address, GPS, Wi-Fi access points etc. will be used to determine your location. The location information also allows you to see other posts nearby to you over the platform. The location information may be collected only upon receiving access to location permission from you.
3. Other information collected and processed: We may also collect other information and documents, including but not limited to:
a) Usage data on how you use the services provided by us.
b) Third-party data such as data available in the public domain or received from any third party, including social media channels, including but not limited to personal or nonpersonal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
c) Technical data such as includes information collected when you access our website, mobile site or mobile app, your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you are using.
d) We use Cookies and other similar technology to manage our users’ sessions for storing information such as preferred language, browsing actions and patterns.
Modes of Collecting Personal Data
We collect Personal Data in the following circumstances if you choose to provide us the same:
1. Direct Interaction: When you make an enquiry, enter comments, request quotation or contact us through our Services, you may provide your Personal Data, including name, email address and/or contact number.
2. Cookies: We collect and store data through cookies on our Platforms, including technical data about your equipment, browsing actions and patterns.
3. Third-Party Sources: We collect technical data from analytics providers such as Google so as to improve your experience in our Services.
4. Some information will be automatically collected from your device without you needing to provide input such as device information on operating system type and version number including manufacturer and model, browser type, IP address, screen resolution, unique device identifiers. Some service information may automatically be collected from your device such as how long you spent on a page or screen, date and time of accessing the services, pages viewed within our platforms and the links clicked by you.
How do we use your Personal Data?
We may collect data, including personal and device information, about you as you use our Services and interact with us. “Personal information” is any information that can be used to identify an individual, and may include name, address, email address, phone number, login information (account number, password), marketing preferences or social media account information. If we link other data with your personal information, we will treat such linked data as personal information. We also collect personal information from trusted third-party sources and engage third parties to collect personal information to assist us.
We collect personal information for a variety of reasons, such as:
a) Sending marketing communications.
b)Enabling the use of certain features of our Services.
c) Personalising your experience.
d) Providing customer service.
e) To accumulate data for the purpose of customization of the content on our platforms.
f) Request for review of our services or any other improvements.
g) To comply with legal or regulatory obligations.
How long do we keep your Personal Data?
We will retain your Personal Data for as long as it is reasonably necessary for the purposes listed in this Policy. In some circumstances, we may retain your Personal Information for longer periods of time, for instance, where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.
Cookies
Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access by logging you in without having to type your login name each time; we may also use such cookies to display an advertisement(s) to you while you visit or use our Services.
We use cookies to personalize your experience on our platforms. A cookie may also be placed by our advertising servers or any third-party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website and also to use aggregated statistics about your visits to the platforms in order to provide advertisements on our platforms or any other website about services that may be of potential interest to you. Please note that all such information is anonymous and that no Personal Information is collected during this process.
Most web browsers automatically accept cookies, and the same may be adjusted to your liking by changing the options on the browser settings or using certain software programs. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.
Kindly note that each time you access the platform, your session data is logged into our servers. We collect session data because it helps us analyze the User's choices and browsing pattern, including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP) and the approximate geographic location of the User's point of connectivity through the above session data.
Sharing of your Personal Data
Group Companies: In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. If the assets of RealOxy are acquired, our customer information may also be transferred to the acquirer, depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.
RealOxy does not sell or rent individual customer names or other Personal Information of Users to third parties except for sharing such information with our business/alliance partners or vendors who are engaged by us for providing various services and for sharing promotional and other benefits to our customers from time-to-time basis.
Third-Party vendors: We may also share certain filtered Personal Information with our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products/services. Further, we may share your Personal Information with third-party vendors that we may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.
Law enforcement authorities, regulators and others: We may disclose your personal data to the law enforcement authorities, regulators, governmental or public bodies and other relevant third parties for complying with any legal or regulatory requirements.
We may provide nonpersonal data based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third-parties as to the number of people who have seen and clicked on links to their websites.
Permissions required for using our Mobile Applications
When the RealOxy application is installed on your phone, a list of permissions will appear and are needed for the smooth functioning of the application. The permissions that may be required and the data that shall be accessed and its use are as below:
Location: This permission enables us to give you relevant posts on the platforms, which is nearby your location
SMS and Phone: This permission allows us to access your SMS so as to send you OTP for verification/authentication purposes.
Media/Files: These permissions will be used to access images for uploading them to the platform while you are posting an ad. The libraries in the app also use these permissions to save and cache images and document data for your ease and faster use of the app while you browse with us the next time. By saving image and document data locally, your phone doesn't need to re-download the same every time you use the app.
Notifications: If you opt-in for notifications, it enables us to send across exclusive deals, promotional offers, etc., on your device.
Users outside India
Kindly note that personal data shared with RealOxy shall be primarily collected and processed in India and other jurisdictions where a third party engaged by us may process your data on our behalf. The data protection regulations in India or other jurisdictions mentioned above may differ from those of your country of residence.
If you wish to withdraw your consent, you may do so by writing to the email _________. Kindly note that your withdrawal of consent may limit the scope of our services and may affect the existing communication mechanisms.
Your rights concerning Personal Data
You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to ___________________
Eligibility
You must be 18 years of age to register with RealOxy and transact directly with other Users on RealOxy and also consent to the processing of your Personal Data.
Changes to this Privacy Policy
We reserve the right to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary. You may always submit concerns regarding this Privacy Policy via email to us at-. RealOxy shall endeavor to respond to all reasonable concerns and inquiries.